Cloud-based Mobile Compatible Reporting & Analytics Solution

Key Differentiators

KnoahsARK 360 Enables You to

Analyze and Decide

An integrated contact center performance management software that goes beyond agent level workforce management and brings to you One View Analytics and Actionable Insights for your entire customer experience program environment across multiple levels

Enhance Cust Exp

Reporting and Analytics tool that gives you decision making capability to enhance your customer experience

Manage multiple sites

KnoahsARK enables you to manage the entire customer contact center environment by integrating locations, staff, departments, tools, data points and processes to give you one view towards making better decisions.

Reduce Cost

An integrated software that cuts down multiple layers of reporting tools

About KnoahsARK 360

One View Reporting and Analytics for Actionable Insights
Integrated Contact Center Performance Management Software

At the core of our quality methodology is our innovative and proprietary application, KnoahsARK 360. It is a cloud-based, mobile-compatible reporting and analytics solution that provides multi-layered insights for program, team and agent performance and enables the various roles that exist in our organization to enter, share, and report on data in a variety of areas within our day-to-day operations. Knoah clients also have a role and access into KnoahsARK that enables them to have visibility into our operations and also to provide direct feedback and information that helps to speed communication on issues before they become potential problems. KnoahsARK 360 is an integrated contact center performance management software that goes beyond agent level workforce management and brings our clients One View Analytics and Actionable Insights for their entire customer experience program environment across multiple levels and across multiple locations, providing a gateway to all applications at Knoah.

Key Features

360-Degree View, Connecting Multiple Data Points
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Advanced Technology

Cloud-based | Mobile compatible | Role-based user mapping | Highly secured | SSL certified | Single Sign On (SSO) | Gateway to all intra-applications
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Modern UI & Information Architecture

One view dashboard | Multiple performance elements selection | Multiple date range dropdown | Multi layered drill-down | Heat Map | Visual representation with graphics | Graphic and tabular KPI scorecards
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Connecting Multiple Datapoints

Multi-channel reporting | Operations Metrics | KPIs across multiple levels | Workforce management | Attendance | Incentives | Rewards & recognition | Payslips | Training | Coaching | Quality Scores
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Multi-layered Performance View

Program | Line of business Sites | Supervisors | Agents | Customized dashboards mapped to user-specific info : Client, Executive/Manager, Supervisor/Lead, Agent

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Contact Us

Reach us for more information about KnoahsARK 360