Analyze and Decide
An integrated contact center performance management software that goes beyond agent level workforce management and brings to you One View Analytics and Actionable Insights for your entire customer experience program environment across multiple levels
Enhance Cust Exp
Reporting and Analytics tool that gives you decision making capability to enhance your customer experience
Manage multiple sites
KnoahsARK enables you to manage the entire customer contact center environment by integrating locations, staff, departments, tools, data points and processes to give you one view towards making better decisions.
An integrated software that cuts down multiple layers of reporting tools
About KnoahsARK 360
At the core of our quality methodology is our innovative and proprietary application, KnoahsARK 360. It is a cloud-based, mobile-compatible reporting and analytics solution that provides multi-layered insights for program, team and agent performance and enables the various roles that exist in our organization to enter, share, and report on data in a variety of areas within our day-to-day operations. Knoah clients also have a role and access into KnoahsARK that enables them to have visibility into our operations and also to provide direct feedback and information that helps to speed communication on issues before they become potential problems. KnoahsARK 360 is an integrated contact center performance management software that goes beyond agent level workforce management and brings our clients One View Analytics and Actionable Insights for their entire customer experience program environment across multiple levels and across multiple locations, providing a gateway to all applications at Knoah.